Ghana Link Network Services Ltd has strongly rejected allegations that the Integrated Customs Management System (ICUMS) is dysfunctional and causing disruptions to port and customs operations, describing the claims as false, baseless, and unsupported by evidence.
In a statement issued on June 6, 2026, the company said it had taken note of accusations made by some groups identifying themselves as civil society organisations, which alleged that the ICUMS platform suffers frequent downtimes that negatively affect trade facilitation activities.
However, Ghana Link, operators of the ICUMS platform, said the allegations are misleading and appear aimed at undermining confidence in a critical national trade facilitation system.
The company challenged the groups behind the claims to provide evidence of any system-wide downtime, insisting that no such incidents have occurred since January 2026.
“For the avoidance of doubt, the groups making these allegations have failed to point to a single verified instance of system-wide downtime on the ICUMS platform since January 2026,” the statement said.
According to Ghana Link, the accusers failed to provide dates, incident reports, affected transactions, technical records, or confirmations from relevant state institutions and port stakeholders to support their claims.
The company maintained that since the completion of its new data centre infrastructure, the ICUMS platform has experienced improved system stability, enhanced infrastructure resilience, and better service delivery.
It added that the platform continues to support customs processing, cargo clearance, risk management, and revenue mobilisation without the disruptions being alleged.
Ghana Link described it as unfortunate that groups claiming to support port sector reforms would make broad accusations without engaging the appropriate institutions or presenting verifiable facts.
“Serious national conversations about trade facilitation must be grounded in facts, not propaganda, conjecture, or politically motivated narratives,” the company stated.
The statement further emphasised that ICUMS remains a key component of Ghana’s digital trade infrastructure and plays a critical role in customs administration, revenue protection, and trade facilitation.
Ghana Link reiterated its willingness to engage constructively with stakeholders, including freight forwarders, customs officials, shipping lines, policymakers, and legitimate civil society organisations.
The company, however, insisted that allegations about the platform’s performance must be supported by credible evidence.
“We therefore challenge the groups behind these allegations to provide specific evidence of any system-wide downtime they claim has occurred since January 2026 or in the last month, or at any time after the completion of the new data centre,” the statement said.
“In the absence of such evidence, their claims must be treated for what they are: false, baseless, and without merit.”
Ghana Link reaffirmed its commitment to improving service delivery, maintaining operational transparency, and providing a secure and reliable customs management platform to support Ghana’s trade and revenue mobilisation agenda.
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