Government is set to digitise the way Ghanaians report power outages, with plans to introduce a WhatsApp-based system that will allow users to report faults instantly and receive quicker technical response.
The initiative, according to the Minister for Energy and Green Transition, John Abdulai Jinapor, is aimed at reducing delays linked to traditional call centres while improving communication between power providers and consumers.
Speaking on the final day of the President’s resetting tour of the Northern Region, Dr Jinapor said the move forms part of broader efforts to improve the energy sector.
“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” he said.
He explained that the new system will enable consumers to bypass call lines entirely and report outages directly through their phones.
“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” he announced.
The planned rollout signals a shift toward faster, real-time service delivery, with authorities expecting the platform to reduce downtime and significantly enhance customer experience in electricity distribution.
Government also believes the initiative will deepen digital engagement in the power sector by using mobile technology to close long-standing gaps in fault reporting and response time.
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