The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana (ECG) to pay compensation to some affected prepayment customers in Achimota, Korle-Bu, Dansoman and Kaneshie.
The compensation is for customers who were unable to purchase electricity units from December 3 to December 12, last year.
According to the commission, through their regular monitoring of utility service provision, they became aware on December 4, 2017 the inability of the ECG customers in the said areas to purchase electricity units – a condition they believe goes contrary to ECG’s statutory obligations stated in Regulation 6 (2)(i) and (j) of the Electricity Supply and Distribution LI1816.
The commission after undertaking preliminary investigations into the matter have directed ECG to submit technical and operational information on the prepayment system and its failure.
The PURC has therefore ordered the ECG to pay compensation to their customers in a form of a one-time electricity credit effective February, 2018 and that by March 1, 2018 each affected customer should have been appropriately compensated.
Evidence, however, shall be submitted to the commission by ECG on or before March 5, 2018.
See the full media release, signed by Mrs. Maame Dufie Ofori, Executive Secretary of the PURC below: