The Minister of Health, Kwabena Mintah Akandoh, has announced the creation of a 24-hour call centre to receive and address patient complaints across hospitals nationwide.
Speaking at a press briefing in Accra on Thursday, August 21, 2025, the minister said the initiative is designed to give the public a direct avenue to report dissatisfaction with health services.
“The best option available to anyone who feels dissatisfied is to lodge a complaint. That is why we have made dedicated numbers available so that patients can call in,” Mr. Akandoh explained.
He clarified, however, that a call to the hotline does not automatically prove a complaint valid. Each report, he noted, will be thoroughly investigated before any action is taken.
“The fact that you call does not mean you are right. We will review the matter carefully and deal with it appropriately,” he said.
Mr. Akandoh also revealed that all health facilities, including teaching hospitals, have been instructed to display the hotline numbers clearly for patients. Suggestion boxes are also being placed at vantage points to make feedback channels more accessible.
He stressed that the establishment of the call centre forms part of broader reforms to strengthen accountability and enhance service delivery in the health sector.
Source: Adomonline
