Ghana Link Network Services Ltd has dismissed allegations that its Integrated Customs Management System (ICUMS) was responsible for recent fuel supply disruptions across the country.
In a statement issued on March 9, the company described reports in both traditional and social media claiming that the ICUMS platform had been down since March 6—preventing Oil Marketing Companies (OMCs) from lifting petroleum products—as false and misleading. These claims, reportedly attributed to Star Oil, also suggested that technical issues with ICUMS were behind fuel shortages at some filling stations.
Ghana Link clarified that the ICUMS platform has remained fully operational during this period, allowing stakeholders to continue processing transactions without interruption. The company noted that checks with the National Petroleum Authority (NPA) confirmed the challenge originated from the NPA’s Enterprise Relational Database Management System, not ICUMS.
Expressing disappointment over what it described as unsubstantiated allegations, Ghana Link called on Star Oil to retract the statement and issue a public apology. The company reiterated its commitment to operational reliability and transparency in managing the ICUMS platform.
