The National Information Technology Agency (NITA) has confirmed that it is working with its technical partner, eSolutions, to restore the official Government of Ghana email service, which has been offline since early Monday morning.
Reports indicate that the State’s .gov.gh email system went down around 5:00 a.m. on 25 August, leaving government staff, security analysts, and the public concerned. Some have speculated about a possible cyberattack, given the sensitive nature of government communications.
Confirming the situation to MyJoyOnline.com, NITA’s Chief Executive Officer, Dr. Mark Oliver Kevor, attributed the outage to a “technical challenge” and said engineers are actively addressing it.
“There has been a technical challenge, which we are addressing with our technology partners,” he said. When asked for a timeline, Dr. Kevor added, “Not really. But joint technical teams are working on it.”
The disruption has significant implications. Ministries, Departments, and Agencies (MDAs) that rely on the .gov.gh domain for official correspondence may have to resort to personal or alternative platforms, raising concerns over data privacy, service continuity, and operational efficiency.
The timing of the outage, amid rising cyberthreats in Africa, has further fueled speculation about the security of the email system. Experts warn that prolonged downtime could undermine confidence in government digital infrastructure, delay critical policy communication, and create openings for misinformation.
The incident may also intensify calls for stronger investments in cybersecurity, the development of more resilient government IT systems, and transparent communication protocols during such disruptions.
Source: Isaac Yeboah
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