Ghana Link Network Services Ltd, operators of the Integrated Customs Management System (ICUMS), has reassured stakeholders of ongoing efforts to strengthen the platform and enhance its performance.
The company, in a statement, expressed appreciation to stakeholders for their commitment, patience, and support while it works to improve Ghana’s trade facilitation infrastructure.
According to Ghana Link, recent concerns about intermittent downtimes on the ICUMS platform have been given the highest priority, with technical teams identifying the root causes and implementing lasting solutions.
“A major upgrade of the ICUMS infrastructure is currently underway. This upgrade is designed to expand the system’s capacity and resilience to handle the exponential surge in data traffic that comes with Ghana’s growing trade volumes,” the company noted.
It added that Ghana Link is working closely with Internet Service Providers to secure a more reliable internet backbone for the platform, ensuring smoother, faster, and uninterrupted service for users.
The company disclosed that the ongoing comprehensive improvements are expected to be completed by the end of the third quarter of 2025. Once finalized, the upgrades will significantly enhance the system’s performance and eliminate recurring issues.
Ghana Link appealed to importers, exporters, freight forwarders, shipping lines, and all partners in the trade ecosystem to continue to bear with them during the upgrade period.
“Your confidence in ICUMS has been the bedrock of its success, and with these upgrades, we are confident that the system will deliver a solid, stable and fast user experience with reliability, efficiency, and transparency,” the statement added.
The company reaffirmed its commitment to providing a world-class trade facilitation system that empowers businesses, strengthens government revenue, and supports the growth of Ghana’s economy.
Source: Norvan Acquah-Hayford, Public Relations Manager of Ghana Link Network Services Ltd
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