The Ghana Civil Aviation Authority (GCAA) has launched an investigation into allegations of passenger mistreatment on a KLM flight from Amsterdam to Accra, following viral videos showing frustrated travellers stranded at the airport.
The affected passengers were booked on KLM Flight KL059, which was scheduled to arrive in Accra on Saturday, June 27, 2026.
In a statement issued on Sunday, June 28, the GCAA said it had taken note of the circulating videos and was treating the matter with urgency.
“The Ghana Civil Aviation Authority has noted with concern videos circulating on social media showing stranded passengers expressing dissatisfaction over their alleged treatment by KLM in Amsterdam in connection with Flight KL059,” the statement said.
The Authority confirmed it has commenced a formal investigation into the reported tarmac delay and claims of poor treatment.
“As Ghana’s aviation regulator, with safety, security and consumer protection as our top priorities, the GCAA has commenced an investigation into the circumstances surrounding the reported tarmac delay and the alleged mistreatment of some passengers,” the statement added.
According to the GCAA, it will engage KLM and other relevant stakeholders as part of the investigation before determining the next course of action.
“The Authority will engage all relevant stakeholders and communicate the outcome of the investigation, where appropriate, in accordance with established regulatory procedures,” the statement noted.
The regulator reaffirmed its commitment to protecting air travellers and upholding high service standards within the aviation sector.
“The GCAA remains committed to ensuring the safety and security of passengers and maintaining high standards of service within the aviation sector,” it stated.
The videos, which captured passengers expressing frustration over delays and alleged poor handling, have sparked calls for accountability in the aviation industry.
The GCAA has yet to provide a timeline for the completion of its investigation.
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