The Electricity Company of Ghana (ECG) has cautioned the public to be alert to a growing wave of fraudulent phone calls from individuals posing as ECG officials and promising to fast-track electricity meter acquisition.
According to ECG, these fraudsters contact customers under the guise of helping them secure new meters or fix meter-related problems, often claiming that the company has received a fresh supply of meters. They then proceed to request personal details or money from unsuspecting victims.
In some cases, the impostors reportedly use photographs of ECG staff downloaded from online platforms to impersonate legitimate officials and extort money.
Dr. Charles Nii Ayiku Ayiku, General Manager of External Relations at ECG, in an interview clarified that the company has not authorised any individual or third-party agent to privately reach out to customers about meter issues.
“We are aware of people calling customers and pretending to be ECG staff, claiming they can help them get a new meter because meters are now available. This is completely false,” he stressed.
Dr. Ayiku explained that ECG does not distribute meters through private calls and urged customers to only apply for new meters or address related issues at ECG offices or through official digital platforms.
He confirmed that while the company has indeed received new meters to enhance operations, all distributions are handled transparently through approved application processes.
“Customers should never pay anyone who promises to get them a meter outside our official channels. These are fraudulent schemes aimed at deceiving the public,” he warned.
Dr. Ayiku further reminded customers that ECG does not operate any mobile money account, adding that all financial transactions must be done through the ECG Power App or by dialling *226#.
ECG encouraged customers to report suspicious calls to the nearest ECG office or contact its customer service line on 0302 611 611 for verification. Those defrauded are also advised to report the incidents to the police.
The company reaffirmed its commitment to protecting customers from scams while maintaining transparency and improving service delivery nationwide.
READ ALSO: