Management of Bills Micro-Credit Limited has commenced an internal investigation following the circulation of a viral video on social media showing a confrontation between some of its field officers and a woman carrying a child.
In a statement released on Saturday, March 14, the company said the incident has raised serious concerns and that efforts are underway to establish the full details of what occurred.
According to the statement, the video making rounds online suggests that the woman attempted to take a mobile phone from one of the officers while holding a baby. During the process, she reportedly lost her balance and fell.
Management described the development as unfortunate and indicated that a comprehensive internal review has been initiated to determine the events that led to the incident.
The company also emphasised that it operates as a regulated financial institution and is guided by strict professional and ethical standards in all interactions with clients and the public.
Meanwhile, management said it has begun efforts to contact the woman involved in the incident as part of steps to properly address the matter and ensure it is resolved responsibly.
Read the full statement below:
