It has emerged that the alleged treatment meted out to Rita Kriba, an officer with the gender ministry, was in direct contrast with the company’s disability policy.
Rita recently shared a disturbing story of how she was denied access to an AWA plane because she was a person with a disability.
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But a quick check on AWA’s official website reveals that the crew went in a completely oppose direction of what the company’s policy professes.
AWA’s “Passengers with Reduced Mobility” policy states among other things that:
“Accommodating the special needs of passengers with reduced mobility is a top priority for Africa WorldAirlines. We offer a variety of special services to such passengers, including:
Transportation to, from, and between gates by wheelchair (Due to structural limitation on our current E-145 fleet, only WCHR cases are supported)
Assistance for/to visual or mobility impairments while in the airport and on the aircraft
Accommodation/Support or assistance for certain medical requirements, such as stretcher use are not available at the moment.”
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In spite of this statement, Rita has alleged among other things that she was told by a Kumasi-bound AWA crew that she could neither board their plane with her clutches nor could she also travel with an aid.
Below is Rita’s full post regarding her experience: